Investing In The Next Generation
My 9-year-old grandson lives 2,200 miles away in Orlando, Florida. Both of his parents work in tourism, so they got laid off. In conversations with my son, he mentioned the well-intentioned online school classes my grandson was involved in that unfortunately were made up of last year’s lessons! So, that prompted me to consider how I could help to grow a mind.
I went to Amazon and ordered two sets of the “Rush Revere” five-book history series — one for my grandson, and one for me. Every day at 9:00 a.m. we meet on FaceTime and take turns reading out loud the enchanting and educational stories about Rush Revere and his magical time-traveling horse, Liberty. It’s been such a grand adventure! We’ve talked about history, new words, and how the bravery of our Founding Fathers has so much to do with the bravery we must muster in these times.
No matter the book, it’s important we give our kids a break, and give our grandkids our wisdom . . . and hope.
No greater gift could be given, and, in fact, these sessions are now the best part of my day!
— Dana Helvey, F82102
Durango, Colorado
Terrific Service From Tiffin
I would like to describe what I consider the excellent customer service I received from Tiffin Motorhomes.
I own a 2015 Open Road. I had a problem with my living room slideout not working. It extended about an inch and quit. It would not retract or extend any farther. Also, my jacks would not extend — luckily, they were retracted, as this occurred in my driveway. I was able to schedule an appointment at Tiffin in Red Bay, Alabama, for May 15 at 7:00 a.m.
I live in Huntsville, Alabama (about two hours from Red Bay), so I was able to drive to Red Bay the morning of my scheduled appointment. I talked to the mechanic and was directed to a customer lounge. The mechanic said he would call me when he finished.
The problem turned out to be a bad ground connection. Yippee! The mechanic also found a couple of bad sensors in my front jacks. He asked about leveling, and I told him I was not happy with the auto leveling, so I did it manually. He told me I would like it better now.
I also had a problem with the upholstery peeling on a recliner in the coach. I previously had called Tiffin about it and was told they do not upholster the recliners; they buy them from a vendor. A week before my appointment with Tiffin, I took the chair to a place that does reupholstery, and I had the invoice for what they were going to charge. I showed it to the person checking me out at Tiffin and asked whether they could help me with my chair reupholstery. She took it to someone, came back a couple of minutes later, and said, “Leave this with us and you will get a check from us in a week or two.” I asked, “For the whole amount?” She said, “Yes.”
I pulled my coach out of the bay at 8:15 a.m. My slide works, my jacks work, and my chair is being reupholstered, thanks to excellent customer service from Tiffin. Now if we could just get through this virus and back to camping.
— Chuck Borcher, F164191
Huntsville, Alabama
Send Us Your Uplifting Stories. With bad news permeating our world of late, we thought we’d collect and share some good news. Have you experienced or witnessed gestures of kindness during these times of social distancing and altered schedules? Have you had the opportunity to do something for someone else that you’d like to share, in hopes of inspiring others to do something similar? Perhaps you’ve found interesting ways to pass the time, either in your RV or stationary home — new or old hobbies, games, etc. Maybe you’d simply like to share observations you have made during this unusual time. We’d love to hear your stories. Please email all letters for this column to readerswrite@fmca.com.