New Text-Viewing Option For Digital Magazine
Be sure to check out FeatureFLo, a new text-viewing option that you can use with the digital edition of Family Motor Coaching. It makes it possible to view a simplified text version of an article and to increase the size of the text.
A green highlighted area on an article indicates that FeatureFlo is available. Simply hover over the green area and click to view the text. Use the scroll bar that appears, or your mouse wheel, to move through the text. Three different text size options are available by clicking on the “AA” at the top left. Click the “X” at the top right to close the article and return to the regular magazine view. To view the article in a full screen, change to single-page view via the tools (wrench) icon on the menu.
FeatureFlo works equally well on all devices — desktop computers, tablets, and mobile phones — and we believe it will add to the ease of reading the digital edition of FMC. We’d love to hear what you think. Let us know by sending an email to magazine@fmca.com. Thanks for reading!
Freightliner/Daimler Trucks Phone Number Correction
The customer service number for recall information involving Freightliner/Daimler Trucks North America is (800) 547-0712. Information Family Motor Coaching obtained from NHTSA contained an incorrect phone number, and this incorrect number appeared in the “Recall Corner” in the May and June issues.
Thanks, Camping Connection
Dear Editor:
On a recent trip to Surfside Beach, South Carolina, the strap for our motorhome’s entrance door awning broke. We were not able to figure out the length we needed, so we used the VIN number to order the part from the coach manufacturer. We then contacted Camping Connection to come out and install it.
While getting ready to leave several days later, we raised the awning and discovered the strap was about 11 inches too long. We returned to Camping Connection to explain our problem. They responded by bringing a selection of straps, and installed one that is the proper length.
The service was outstanding and the prices are reasonable. We would recommend them to anyone needing RV service while in the area: Camping Connection, 5837 S. Kings Highway, Myrtle Beach, SC 29575; (843) 238-3329; www.campingconnection.com.
Gary Lesh, F310903
North Canton, Ohio
New Flooring Looks Great
Dear Editor:
I would like to share a great experience we had with Dave & LJ’s RV Interior Design (an FMCA commercial member) in Woodland, Washington. We had some interior floor damage that required the slideout to be pulled. Since our motorhome is a 1999 model, we knew we would not find matching tile, so we opted to have the entire bedroom and bathroom floor redone.
I can’t say enough about these guys. The floor turned out beautiful. They were extremely easy to work with and stayed well within our budget. Dave & LJ’s is located just north of Portland, Oregon, at 625 W. Scott Ave., Suite A, Woodland, WA 98674; (360) 225-7700, www.daveandljs.com.
Marsha LaFfarge, F415426
Cathlamet, Washington
Free Entry Days At National Parks
Dear Editor:
Just a reminder that the National Park Service is offering several free days at the parks this summer and fall: August 25 through 28, National Park Service Birthday Weekend; September 24, National Public Lands Day; and November 11, Veterans Day.
All vacationers should check out my book National Park Activity Book: Signs & Symbols to make the most of their visit. It is available on Amazon.com. It has 25 activities that use signs and symbols found in national parks to learn more about nature.
Helen Colella
Via Email
Freightliner Gets It Done
Dear Editor:
I would like to pass along how easy it was to deal with the folks who work the 24-hour Freightliner service hotline (800-FTL-HELP, 800-385-4357) in Gaffney, South Carolina. They are very knowledgeable, helpful, and can get things done.
I recently had an issue with a dash gauge on my motorhome. The gentleman in Gaffney helped me discover the cause and recommended a solution, which involved the parts service department at Orlando Freightliner. Together, they helped me resolve the problem with less stress and cost. Great job, Freightliner.
Jim Aversman, F410637
Leesburg, Florida
FMCAssist To The Rescue
Dear Editor:
My husband and I cannot thank FMCA enough for the wonderful FMCAssist Medical Emergency And Travel Assistance Program, a member benefit we never thought we would use. We winter in Tavares, Florida, at Fisherman’s Cove; we usually leave our home in North Carolina right after Christmas and return around April 1. We travel in a 38-foot Monaco Knight diesel pusher, and we tow a Saturn.
This year, on February 10, my husband suffered a stroke. A pacemaker was implanted, and on February 16 he was admitted to North Campus Rehabilitation Center in Leesburg, Florida, where he remained for five weeks. Upon his discharge from the rehab center, he returned to the motorhome with continued visits from home health care. Our ultimate goal was to get back to our home in North Carolina, so I contacted the FMCAssist program, where I was referred to Wes and Renee. Wes told me to contact him when I felt my husband would be able to travel, and they would make all of the arrangements.
Consequently, on the morning of April 4, a driver from Reindeer Trucking arrived at Fisherman’s Cove to get the motorhome to drive it back to North Carolina, and a car carrier, also from Reindeer Trucking, was there shortly thereafter to pick up our Saturn. That afternoon, a gentleman was there to drive my husband and I, and our dog, Daisy (who is a certified service dog), to the Orlando airport for our flight home. We were met at the curb by an attendant with a wheelchair, who checked us in, took us to security, and got us through in five minutes. That attendant took us directly to our gate, got us our boarding passes and a preboarding pass, so we were first on the airplane. The flight attendant asked us if we flew a lot, as she was impressed with the VIP treatment.
Upon our arrival in Raleigh, North Carolina, an attendant was waiting with a wheelchair, and we were first off the plane. He took us directly to baggage claim, where a gentleman was waiting for us, and we were on our way to our home in Sanford in 10 minutes. Our RV actually arrived the same day we did. The driver drove straight through, and friends were there to meet and direct him to where to take the motorhome. Two days later, our car was delivered on a car hauler. Both drivers, as well as Margaret Muturi (who kept in frequent contact with us about pickup and delivery times), were very polite and reassuring about taking good care of our vehicles.
We are still overwhelmed and very appreciative that we did not have to handle any details; it was all done for us. FMCA deserves a five-star award for a job well done!
We cannot thank FMCA enough for offering such a wonderful program to members. We extend special thanks to Wes and Renee for being so supportive and kind.
We also had wonderful friends who took care of Daisy, did our laundry, watched over the motorhome, and brought Daisy to the rehab center for frequent visits. Joe is well on his way to what will hopefully be a 100 percent recovery, and we look forward to getting the Monaco “on the road again.”
Joe & Jaqui Danek, F421677
Sanford, North Carolina
Editor’s note: For information about the FMCAssist Medical Emergency and Travel Assistance plan, call (877) 202-4176 or visit FMCA.sevencorners.com. Remember, Seven Corners must be called in advance and must make the arrangements in order for services to be covered.